Customer Care · Complaint Escalation
Escalation for unresolved complaints
If your registered complaint has not been resolved within 24 hours, follow the escalation steps below and use the official form to raise the matter for further review.
What to do next
A clear path to escalation
Follow these steps in order. Keep your original complaint details handy when submitting the official form.
01First escalation
Contact Senior Management
For delayed or unresolved complaints, raise the matter with the Senior Management team for further attention.
02If still unresolved
Submit the official complaint form
If the issue remains unresolved, use the official form below to bring your complaint to CEO Sir Zeeshan’s attention.
Official complaint form
Need to escalate your complaint?
Submit your complaint using SunSaviour’s official Google Form.
Submit a complaint
Customer Care 0317 7003000